The following items, because of their nature, can't be returned or exchanged, unless they arrive damaged or defective:
- Custom or personalised orders
- Digital downloads
Returns and exchange details
I'm sorry that I cannot offer refunds or replacements for items lost or damaged in the post that have not been insured. However if you'd like to insure your package, please select a registered mail option which is available in the checkout (the insurance covers up to 50 EUR).